Returns & refunds

If an item is unused, in original packaging, and not as described, you can request a return within 30 days of delivery. Email care@mendhaus.shop with your order email, what you ordered, and photos if something arrived damaged. We will reply with a return authorization (RMA) and the warehouse address to ship to — do not mail items back without that email.

What we refund

• Product price for approved returns after the warehouse confirms receipt.
• Outbound shipping if we shipped the wrong item or it arrived damaged.
• Return shipping is on you unless the item is defective or incorrect.

What we do not refund

• Used, assembled, or dirty items (except a documented defect).
• Items returned after 30 days without a prior exception.
• Change-of-mind on opened hygiene items (for example, used shower or sink tools).

Refunds go back to the original payment method, typically within 5–10 business days after we receive the return. Stripe processing fees on the original charge are not always recoverable; we still refund you the product price we charged.